Introduction
The world of quality assurance can often feel like a maze of acronyms: ISO 9001: 2015, ISO/IEC 17025: 2017, ISO/IEC 27001:2022, ISO 13485:2016, ISO/IEC/IEEE 29148:2018, AS9100, AS4801:2001, and AS/NZS ISO 14001:2015. For businesses and employers, it is common to prioritise candidates with experience in specific standards. However, true excellence in quality assurance it is about adaptability and hands-on experience that enable a quality assurance professional to apply quality principles across different standards effectively.
This article offers tips for businesses and employers who are struggling to find a quality assurance professional to help them with their quality management system (QMS). I promise to provide actionable insights and demonstrate confidence in delivering these practical tips, grounded in real-world experience and proven strategies.
1. Value Experience Over Certifications
While certifications such as ISO 9001 Lead Auditor are valuable, they are not the sole indicator of a candidate’s capability. Prioritise candidates with a breadth of experience across different standards and industries. This experience often translates to a deeper understanding of quality assurance principles and the adaptability to apply them in various contexts.
2. Seek Adaptability and Problem-Solving Skills
A strong quality assurance professional demonstrates adaptability. The core principles of quality management—focus on process, continuous improvement, data-driven decision-making, and communication—are consistent across standards. Look for candidates who showcase a proven ability to navigate different quality landscapes with confidence.
3. Emphasise Core Quality Assurance Principles
The essence of quality assurance transcends specific standards. Look for candidates with a mindset committed to excellence and a deep understanding of fundamental principles such as:
- Focus on Process: A well-defined, documented process ensures consistent quality.
- Continuous Improvement: There is always room for growth; candidates should embrace feedback and refine their approach.
- Data-Driven Decision Making: Quality efforts should be guided by facts, not hunches.
- Communication and Collaboration: Quality is a team sport, requiring open communication across departments.
4. Look for Hands-On Experience in Relevant Fields
Experience in highly regulated environments, such as preclinical and clinical trials (OECD Principles of Good Laboratory Practice), manufacturing, and engineering (ISO 9001), can be invaluable. Professionals with hands-on experience in these areas are often better equipped to handle the complexities of your specific industry.
5. Assess Their Commitment to Continuous Learning
Quality assurance is an ever-evolving field. Candidates who show a commitment to continuous learning and professional development are more likely to stay ahead of industry changes and emerging standards. This commitment can be demonstrated through ongoing education, participation in industry forums, and a proactive approach to acquiring new skills.
Conclusion
In the quest to find a quality assurance professional who can effectively manage your quality management system, it is crucial to look beyond certifications. Focus on candidates who bring a wealth of experience, adaptability, and a deep understanding of core quality principles. By prioritising these attributes, you can find a professional who will not only meet but exceed your quality assurance needs, ensuring excellence and continuous improvement within your organisation.
I am confident that by following these tips, you will be well-equipped to identify and hire a quality assurance professional who can navigate the complexities of various standards and lead your organisation towards sustained quality and compliance.